This policy supplements the CallAura Privacy Policy and explains how the free CallAura companion app for iOS and Android handles information. The app is an operational companion for existing CallAura customers. It is free to download and use, and it does not sell anything, process payments, or offer purchases.
1. Information the App Uses
- Your sign-in email and account identifier, used to authenticate you.
- Business profile details you already provided on the web (organization name, contact name, industry, business phone).
- Summaries of your setups, such as company name, status, and last update time.
- Call activity and summaries associated with your business, and follow-up records when available for your account.
- Operational settings you view or change in the app, such as hours and call-handling instructions.
- Basic diagnostic information needed to keep the app working securely.
2. How It Is Used
Information is used to show your CallAura account, business and call activity, and to process operational changes you request. Each request is checked against your signed-in, verified account, and you can only see records that belong to you. We do not sell personal information or use it for third-party advertising.
3. Billing
The app contains no payment, subscription, or purchase features, and it collects no payment information. Any billing relationship is managed separately and is not part of the app.
4. Sensitive Information
Do not enter passwords for other services, payment card numbers, patient records, or other sensitive personal information into the app or support messages.
5. Retention and Deletion
You can request deletion of your login and associated personal data at Account Deletion. A request is reviewed before completion; some records may be retained for billing, security, legal, or dispute purposes, and we will explain what applies. A deletion request does not by itself cancel any business service or billing.
6. Contact
Questions about this policy: hello@callaura.ai.