Privacy Policy

We may collect:

• Name
• Business name
• Email address
• Phone number
• Website URL
• Business type
• Call volume or workflow details
• Intake form responses
• Billing and payment-related information
• Communication preferences
• Call recordings, transcripts, summaries, and metadata
• SMS and email communication history
• Software or integration details provided by clients
• Website analytics and device information

We use information to:

• Provide and improve CallAura Services
• Respond to inquiries
• Schedule demos and onboarding
• Send pricing, intake, support, and service-related messages
• Configure AI receptionist workflows
• Route calls and messages
• Generate call summaries and handoff notes
• Provide customer support
• Process payments
• Maintain security and prevent misuse
• Comply with legal obligations

CallAura may use AI tools, call recordings, transcripts, summaries, and automation systems to provide the Services.

Clients are responsible for notifying their own customers, patients, clients, or callers when required by law, regulation, or business policy.

If you provide your phone number and opt in, we may send SMS messages related to inquiries, demos, onboarding, appointments, scheduling, service updates, payment links, reminders, support, and account communications.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.

We do not sell personal information or mobile opt-in information.

We may share information with service providers that help us operate the Services, including telephony providers, SMS providers, AI providers, hosting providers, payment processors, analytics providers, email providers, automation providers, and integration platforms.

These providers are only permitted to use information as needed to provide services to CallAura or our clients.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties for marketing purposes.

Clients retain ownership of their business data. CallAura uses client data only to provide, maintain, support, and improve the Services, unless otherwise permitted by agreement or law.

Where protected health information or other regulated information is involved, additional agreements and safeguards may be required, including a Business Associate Agreement where applicable.

CallAura does not guarantee HIPAA or regulatory compliance unless the required compliance review, agreements, and safeguards are in place.

The website may use cookies, analytics tools, pixels, or similar technologies to understand website traffic, improve user experience, and measure marketing performance.

Users may adjust browser settings to limit cookies.

We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no system is completely secure, and we cannot guarantee absolute security.

We retain information as long as needed to provide Services, comply with legal obligations, resolve disputes, maintain records, and enforce agreements.

You may contact us to request access, correction, deletion, or limitation of certain personal information, subject to legal, contractual, and operational limits.

You may opt out of SMS by replying STOP.

The Services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

The website and Services may link to or integrate with third-party websites, platforms, payment processors, calendars, CRMs, PMS platforms, or software tools. We are not responsible for third-party privacy practices.

We may update this Privacy Policy from time to time. Updates will be posted with a revised "Last Updated" date.

Questions about this Privacy Policy may be sent to: