Terms of Use

By using the Services, you confirm that you are authorized to enter into this agreement on behalf of yourself or your organization. If you are using the Services for a business, you represent that you have authority to bind that business.

CallAura provides AI-assisted receptionist, front desk, lead response, call answering, call routing, call summary, SMS, workflow automation, intake, scheduling support, and integration-related services.

CallAura is not a medical provider, dental provider, legal advisor, insurance provider, billing authority, or emergency service provider. Clients remain responsible for all professional, clinical, legal, compliance, insurance, billing, and business decisions.

Clients agree to provide accurate business information, service information, pricing rules, call handling rules, escalation instructions, software access, calendar access, and workflow details needed to perform the Services.

Clients are responsible for reviewing call summaries, confirming appointment details, verifying information, maintaining their own licenses, maintaining their own compliance programs, and ensuring staff review any AI-generated or automated output before relying on it for business decisions.

Some features may require access to third-party systems, including calendars, CRMs, PMS platforms, phone systems, forms, messaging platforms, ad platforms, or other software.

The client is responsible for maintaining access, permissions, subscriptions, API availability, platform fees, software fees, and third-party account compliance.

CallAura does not guarantee that every third-party system will support integration or automation.

Fees are based on the selected plan, order form, service agreement, invoice, or subscription selected by the client.

Clients authorize CallAura or its payment processor to charge the payment method on file for recurring subscription fees, setup fees, usage fees, overage fees, add-ons, and any other approved charges.

All fees are due when charged unless otherwise stated in writing.

Certain Services are provided on a recurring subscription basis. Unless otherwise stated in a written agreement, subscriptions automatically renew at the end of each billing cycle.

By subscribing, the client authorizes recurring charges to the payment method on file until the subscription is cancelled under these Terms or a separate written agreement.

Plans may include standard usage levels. Higher call volume, unusually long calls, increased message volume, expanded workflows, or additional automation needs may result in additional fees.

CallAura may review usage and recommend a plan adjustment if usage materially exceeds the selected package.

Unless a separate written agreement states otherwise, clients must provide at least thirty (30) days' written notice to cancel Services.

Cancellation requests must be sent by email to hello@callaura.ai or through an approved client portal if available.

Cancellations take effect at the end of the applicable notice period or current billing cycle, whichever is later, unless otherwise agreed in writing.

No partial refunds are issued for unused portions of a billing cycle, setup fees, onboarding fees, integration work, custom workflow work, or services already performed.

All fees are non-refundable unless otherwise stated in writing.

Clients agree to contact CallAura first regarding any billing concern before initiating a chargeback or payment dispute.

Unauthorized or improper chargebacks may result in suspension or termination of Services, recovery of unpaid amounts, collection costs, and any fees permitted by law or the applicable payment processor rules.

CallAura may suspend or limit Services for non-payment, security concerns, misuse, unlawful activity, violation of these Terms, third-party platform restrictions, or failure to provide required access or information.

CallAura may provide examples, estimates, demos, answer-rate examples, lead capture examples, or workflow examples. These are illustrative only.

CallAura does not guarantee revenue increases, call volume, bookings, answer-rate improvements, cost savings, patient acquisition, customer acquisition, treatment value, legal outcomes, medical outcomes, or business results.

The Services may use AI-generated responses, automated workflows, third-party tools, and integrations.

AI and automation may produce errors, omissions, delays, or inaccurate outputs. Clients are responsible for reviewing information and maintaining appropriate human oversight.

CallAura does not provide medical, dental, legal, financial, insurance, or professional advice.

For healthcare, dental, or other regulated workflows involving protected or sensitive information, additional agreements, safeguards, and review may be required, including a Business Associate Agreement where applicable.

Both parties agree to protect non-public business information, client data, workflow details, credentials, pricing information, call records, and other confidential information exchanged during the relationship.

All CallAura branding, website content, software, workflows, prompts, scripts, processes, automation logic, designs, and proprietary systems remain the property of CallAura.

Clients may not copy, resell, reverse engineer, replicate, or reuse CallAura workflows, prompts, systems, or proprietary materials without written permission.

Clients retain ownership of their own business data and materials provided to CallAura.

The Services may depend on third-party providers, including telephony platforms, AI providers, SMS providers, payment processors, CRMs, PMS platforms, calendars, hosting providers, and software vendors.

CallAura is not responsible for outages, pricing changes, errors, restrictions, or service interruptions caused by third-party providers.

To the fullest extent permitted by law, CallAura is not liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, lost revenue, lost business opportunities, lost data, or reputational harm.

CallAura's total liability shall not exceed the amount paid by the client to CallAura in the three (3) months before the event giving rise to the claim.

Client agrees to indemnify and hold harmless CallAura, its owners, officers, employees, contractors, and agents from claims, damages, liabilities, losses, costs, and expenses arising from the client's business, client-provided information, misuse of the Services, violation of laws, violation of these Terms, or improper handling of customer, patient, client, or business data.

Any dispute arising from or relating to these Terms or the Services shall be resolved through binding arbitration in Nevada, unless prohibited by law.

The parties agree to resolve disputes individually and waive participation in class actions or class-wide arbitration to the fullest extent permitted by law.

These Terms are governed by the laws of the State of Nevada, without regard to conflict of law principles.

CallAura may update these Terms from time to time. Updated Terms will be posted on the website with a revised "Last Updated" date. Continued use of the Services after updates means acceptance of the updated Terms.

Questions about these Terms may be sent to: