The front desk is already stretched
Calls keep coming while staff are checking patients in, verifying details, and answering questions at the counter. Something has to give.
AI call coverage for medical offices
Answer more patient calls without adding more front-desk pressure.
CallAura helps medical offices respond to routine calls, capture basic caller details and appointment requests, organize follow-up, and escalate sensitive conversations according to the practice's approved rules.
Live demo
Talk with Aura
Ask anything — hear how CallAura answers for your business.
- 24/7 call coverage
- Approved FAQ responses
- Organized call summaries
- Configurable staff escalation
The situation
What actually breaks down on the phone
Written for medical offices — not a generic call-center pitch.
Lunch, breaks, and peaks send calls to voicemail
New-patient calls arrive during the exact windows nobody can answer. Voicemails rarely lead to a call back the same day.
Routine questions eat the day
Hours, location, parking, insurance basics, forms — the same handful of questions consume front-desk time that could go to patients in the office.
Incomplete voicemails create rework
A partial voicemail turns into two or three follow-ups just to get the reason for the call and a callback time that works.
Use cases
Conversations CallAura can support
- New-patient inquiry capture
- Appointment, cancellation, and rescheduling requests
- Approved office hours, location, and service information
- Referral source and reason-for-call capture
- Routine intake steps using approved scripts
- After-hours message capture with structured summaries
- Escalation of urgent or sensitive calls per configured rules
CallAura is not an emergency service and does not provide medical advice. Callers describing a medical emergency are directed to call 911 or their local emergency number.
How it works
The call flow, step by step
- 1
A patient call comes in
CallAura picks up on the first ring — during clinic hours, lunch, evenings, or weekends — using your practice's approved greeting.
- 2
It answers with approved information
Only the FAQ answers and workflows your team has approved. It never diagnoses, gives medical advice, or invents a policy.
- 3
Details and intent are captured
Name, callback number, reason for call, preferred times, and referral source — organized so the front desk isn't rebuilding the story.
- 4
The next step is triggered
A summary is sent to the team, an SMS follow-up is queued, or the caller is routed to staff based on the escalation rules you set.
Integrations
Connect to the tools your team already uses
Integration options depend on the platform's API access, account permissions, plan level, and approval requirements. We'll confirm what's possible for your stack during the free call-flow audit.
CRM & Workflow
Opportunity estimator
What better call coverage could look like
Preset to typical medical offices assumptions. Adjust to your business — the numbers are illustrative.
CallAura answer rate
Fixed for this illustrative estimate
95%
Additional Calls Answered
140
Estimated New Leads
63
Potential Monthly Revenue
$18,900
Assumptions in use
- Default monthly calls
- 400
- Lead capture rate
- 45%
- Average lead value
- $300
Illustrative estimate based on the selected assumptions. Actual results vary by workflow, call volume, conversion rate, and service value.
Pricing
Straightforward plans. No contracts.
Final pricing depends on workflow complexity, integrations, and call volume. Start with a free call-flow audit to confirm fit before anything is built.
- 24/7 AI call coverage
- Approved scripts and FAQ handling
- Missed-call text-back
- Structured call summaries
- Configurable staff escalation
The honest answers
The concerns we hear most
Will it give medical advice?
No. CallAura is scoped to non-clinical conversations — scheduling, intake details, FAQ answers you've approved, and routing. Clinical questions are escalated to your team.
What about urgent or sensitive calls?
You configure the rules. When a caller signals urgency or a topic you flag as sensitive, CallAura follows your escalation path — including a live transfer, on-call routing, or an emergency-services notice.
Are you replacing our front desk?
No. CallAura extends coverage for the calls your team can't get to. Staff still own patient relationships and every clinical decision.
FAQ
Questions specific to medical offices
Does CallAura give medical advice?
No. It only uses the answers, scripts, and workflows your practice has approved. Clinical questions are routed to your team.
What happens if a patient needs a real staff member?
Callers can request a person at any time. CallAura follows your escalation rules — a live transfer during hours or a structured message with priority routing after hours.
Can it handle appointment requests?
Yes. It captures preferred dates, times, provider preference, insurance basics you approve, and reason for visit, then hands the request to your team or scheduling workflow.
Can we control the answers it gives?
Yes. Every FAQ answer, hours block, and workflow is reviewed and approved before it goes live, and you can update them any time.
Can it cover after-hours calls?
Yes. Nights, weekends, holidays, and lunch periods are covered with the same approved responses and clear next steps for the morning.
How are urgent calls escalated?
According to the rules you set — including on-call transfer paths and an emergency-services notice for callers describing a medical emergency.
Can it work with our calendar or workflow?
Integration options depend on the platform's API access, account permissions, plan level, and approval requirements. We'll confirm what's possible during the audit.
Is it meant to replace our front desk?
No. It's coverage for the calls your team can't get to and structure for the ones they can.
Free call-flow audit
Get a specific plan for your medical offices call flow
Tell us about your team. We'll review your workflow and follow up with practical next steps — no obligation.
Ready to see where your call flow leaks?
The free audit walks through your current setup and what CallAura would look like inside your workflow — with the medical offices specifics that matter.
Other industries
Explore CallAura for a different business type
- Dental PracticesCapture more new-patient inquiries, appointment requests, and follow-ups with AI call coverage designed for busy dental practices.
- Cosmetic DentistryRespond faster to cosmetic dentistry leads, capture consultation intent, and keep high-value inquiries moving with CallAura.
- Med Spas & Aesthetic ClinicsGive med spa leads fast, on-brand responses, capture consultation requests, and organize follow-up while your team serves clients.
- Pool Service CompaniesCapture pool service calls, job details, quote requests, and scheduling needs while your technicians stay focused in the field.
- Home Service BusinessesAnswer more home-service calls, capture job details, route urgent needs, and organize quote and scheduling requests with CallAura.
- Busy Local BusinessesUse 24/7 AI call coverage, lead capture, missed-call recovery, and organized follow-up to keep your local business responsive.
- Law FirmsHelp your law firm answer new-client calls, capture intake details, run conflict-check name collection, and escalate urgent matters with CallAura.