About
An AI receptionist built around the front desk you already have
CallAura answers inbound calls, responds to messages, captures caller details, and organises follow-up so enquiries do not sit unanswered while your team is busy with the people in front of them.
What CallAura does
CallAura combines automated call answering, missed-call text-back, lead capture, call summaries, and follow-up messaging into one system. 24/7 automated call answering runs on the rules your practice or business defines: what to ask, what to log, what to answer, and when to hand the conversation to a person.
Around-the-clock coverage describes automated call answering, not live human staffing. Calls escalate to your team based on the rules you configure.
Who we serve
Dental practices are our flagship focus. General dentistry and cosmetic dentistry offices deal with high call volume, appointment churn, and a front desk that is regularly interrupted, which is exactly the pattern CallAura was designed around. From that base we also support medical offices, med spas, home and pool service companies, law firms, and other local businesses.
The problem we work on
A missed call is rarely just a missed call. The caller is often deciding between you and the next listing, and a voicemail is not the same as an answer. Meanwhile the front desk is checking someone in, handling billing questions, and fielding the phone at the same time. Lunch breaks, evenings, weekends, and unexpectedly busy mornings are where enquiries quietly fall through.
CallAura is aimed at that gap: covering the calls your team cannot reach in the moment, and making sure the details are captured for a human to pick up afterwards.
How it works with your staff
CallAura is set up as an extension of your existing team rather than a replacement for it. You decide which call types it handles, which questions it can answer, what it should never attempt, and which situations must reach a person. Escalation rules, transfer paths, and follow-up messages are configured with you during onboarding and can be adjusted afterwards.
How we implement responsibly
Human oversight stays in place
CallAura handles routine call handling and follow-up. Your team keeps ownership of clinical, financial, and judgement-based decisions.
Escalation is configurable
Calls escalate to your team based on the rules you configure.
Transparent about what is automated
Callers interact with an automated assistant. We do not present automated handling as a live human agent.
Careful with data
Information collected through calls and forms is used to run the workflows you configure. Our handling practices are described in the Privacy Policy and SMS Policy.
No promised outcomes
Estimates and examples shown on this site are illustrative. We do not promise revenue, booking, or answer-rate results.
Start with a free call-flow audit
We will review how calls reach your team today, where enquiries drop, and what a sensible first workflow would look like.